Privacy Policy

At AirVantage Heating & Cooling, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information, including information shared through our website, forms, and messaging platforms. By using our website, CallAirVantage.ca, you are accepting the practices described in this policy.

Information We Collect

We may collect the following types of information. This may include personal information such as your name, phone number, email address, and home address when you submit a form, schedule service, request an estimate, or communicate with us. We may also collect non-personal information such as browser type, IP address, operating system, referring websites, and the pages you visit on our site. This helps us improve our website and marketing performance. In addition, we may collect communication data such as text messages, emails, or calls you exchange with our team for scheduling, service updates, or promotions.

Information Use

We use the information we collect to provide, schedule, and manage the HVAC services you request, respond to inquiries, and deliver customer support. We may also send appointment reminders, service updates, or limited promotional messages — only with your consent. Collected data helps us improve our website, products, and services. We may share limited data with trusted partners who help us operate our business, such as ServiceTitan for dispatching, CHIIRP for messaging, or Google Analytics for site traffic. These partners are bound by confidentiality agreements and may not use your information for their own marketing purposes.

Data Protection and Sharing

Your privacy is our priority. We do not sell, rent, or trade your personal or mobile information to any third parties for marketing purposes. Data shared with service providers is used only to perform functions on our behalf and under strict privacy obligations. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent are not shared with any third parties.

Text Messaging and Opt-Out Rights

By providing your mobile number and opting in, you agree to receive text messages from AirVantage Heating & Cooling related to your service requests, appointment reminders, and occasional promotions. You can opt out at any time by replying STOP to any message you receive. After opting out, you will no longer receive automated text messages from us, except those required for active service communications such as technician arrival updates. Standard message and data rates may apply.

Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes outlined above or as required by law. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Consent

By using this website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up to date with the information we collect, how we use it, and under what circumstances we disclose it.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

AirVantage Heating & Cooling Ltd.
Attn: Privacy Officer
6A-3095 McCallum Road
Abbotsford, BC V2S 7W4
Phone: 604-200-0178
Email: [email protected]

Terms & Conditions

These Terms & Conditions outline the terms under which AirVantage Heating & Cooling communicates with you via text message and other channels. By opting in to receive messages from us, you agree to these terms.

Communication

These Terms & Conditions apply to all communications sent by AirVantage Heating & Cooling Ltd., including those sent through our website, CallAirVantage.ca, or any of our messaging platforms.

Types of Messages You May Receive

By opting in, you may receive messages including but not limited to:

– Appointment reminders and confirmations
– Technician arrival updates
– Service follow-ups and customer feedback requests
– Informational messages related to your HVAC system or membership
– Limited-time promotions, offers, and announcements

Message Frequency

Message frequency may vary depending on your interactions with AirVantage Heating & Cooling. Typical frequency includes up to two messages per appointment, with occasional promotional or informational messages throughout the year.

Message and Data Rates

Standard message and data rates may apply to any messages sent or received. If you have questions about your text or data plan, please contact your wireless carrier.

Opt-Out Instructions

You can opt out of text messaging at any time by replying STOP to any message you receive. You may also contact us directly to request removal from our messaging list.

Customer Support

For help or additional support, text HELP to any message you receive, email us at [email protected], or call 604-200-0178.

Privacy Commitment

We value your privacy. Your information will not be sold or shared with third parties for marketing purposes. For full details, please review our Privacy Policy above.

Changes to These Terms

AirVantage Heating & Cooling may revise these Terms & Conditions from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of our messaging services after such updates constitutes your acceptance of the new terms.

Last updated: October 2025